REPAIR REQUEST

MadgeTech provides repair services for most data loggers. All devices are sold with a 12-month warranty for manufacturing defects.

Repairs include:

Calibration certificate with As-Found and As-Left condition
New battery
New o-rings
Updated firmware (when applicable)
90-day warranty on sensor/board repairs/ replacements by MadgeTech USA

If you have an issue with a MadgeTech data logger, please email us the MTFF data file of the relevant issue to evaluate the issue.

Please follow the steps below to save the data file in MTFF format.

Open the relevant data file in MadgeTech 4 software
Go to “File” in the top left corner of the software
Select “Save to”
Select MTFF (red coloured)
Give a location to save the file

PLEASE NOTE MadgeTech data loggers over 5 years old are ineligible to repair due to updated requirements.

Please complete below Repair Request Form and send with the logger when shipping it to PST for any repairs.

Repair Request Form

First Name

Last Name

Phone

Summary of the issue and Logger details:

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

PLEASE NOTE MadgeTech data loggers over 5 years old are ineligible to repair due to updated requirements.

Please include a completed hard-copy of "REPAIR REQUEST FORM" when returning the faulty units for evaluation/repair. (Scroll up to see the DOWNLOAD button).

What should I do if I have additional questions about this process?

Email us at support@pacificsensortech.com.au or call us at 1300 662 720 and we will be happy to answer your questions.

Sales & General Inquiries

Phone (+61) 1300 662 720

Fax (+61) 1300 884 187

Email

sales@pacificsensortech.com.au

1300 662 720

1300 662 720

1300 662 720

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REPAIR REQUEST

MadgeTech provides repair services for most data loggers. All devices are sold with a 12-month warranty for manufacturing defects.

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