1300 662 720

Customer Support

1300 662 720

Customer Support

1300 662 720

Customer Support

Terms & Conditions

Conditions of Use

Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description to the actual product.

All products supplied by Pacific Sensor Technologies Pty Ltd. (PST) shall be in accordance with the following terms and conditions unless otherwise stated in writing: These Terms and Conditions govern all sales quotations and sales of components, equipment, parts, and other products.

These Terms and Conditions shall take precedence over any terms and conditions which appear on Buyer’s order or other form or any other writing or electronic transmission from Buyer.

Orders and Acceptance of Orders

By submitting an order to PST, Buyer agrees to be subject to these Terms and Conditions in their entirety. All orders must be submitted in writing (including, without limitation, by electronic mail, via on line store). Where applicable, reference shall be made to a particular PST Quotation or Proposal under which they are being submitted. No order shall be binding upon PST unless and until such order is accepted (or otherwise processed) by PST at its principal office in Rowville, Victoria.

Prices and Taxes

Prices of Product and services shall be as specified on PST’s then current list price and/or in the PST’s web site, unless otherwise stated by PST in writing.

Unless otherwise specified in writing by PST, prices quoted in the web sites are EXCLUSIVE of Australian Goods and Services Tax, or other taxes or governmental charges of any nature whatsoever, now or hereafter enacted, or any other fees, bonds or other assessments. All such taxes, governmental charges, fees, bonds and assessments are paid by Buyer unless Buyer provides PST with a proper exemption certificate.


Unless specifically agreed to by PST in writing, shipments shall be dispatched only upon receipt of full and complete payment as per prices specified in the website and/or as per invoice(s) presented to the buyer, inclusive of Goods and Services Tax, Freight charges and any other prices as specified. All attempts shall be made by PST to ship orders within 3 working days of receipt of full payment or of such lead times advised by PST If a buyer had not received an order within 10 days, the buyer shall notify PST via Email. In the event that an item is out of stock, PST shall inform the buyer at their earliest convenience.

In the case of whole sale buyers with pre-approved credit where Buyer’s credit is or has become unacceptable to PST, in its sole discretion, PST may, at its option, terminate the order, refuse to make shipment or refuse to make further shipments, in each case unless and until payment is made by Buyer or satisfactory security for payment is received by PST prior to shipment.

In the absence of specific instructions, PST will select the carrier but shall not be deemed thereby to assume any liability in connection with the shipment, nor shall the carrier be construed to be the agent of PST. Buyer must provide its own insurance if required. Title and risk of loss or damage shall pass from PST to Buyer upon delivery by PST to the possession of the carrier. Any claims for loss, damage, or non-delivery shall be filed with the carrier. Unless otherwise specified in writing by PST, Buyer is responsible for all site preparation and for receiving, storing, installing, starting up and maintaining all Products. In its sole discretion, PST may provide a quotation for services to assist Buyer in some or all of these functions if requested.

Delivery Dates

The estimated shipping schedule stated or confirmed by PST is based on PST’s prompt receipt of all necessary information and/or goods from Buyer to properly process the order, and does not constitute a commitment to deliver Product in accordance therewith. PST will use reasonable efforts to ship on or before the estimated shipping dates. Should these reasonable efforts entail additional costs as a result of actions or inactions of parties outside the control of PST, including, without limitation, those of Buyer, PST shall be entitled to additional compensation.

Terms and Methods of Payment

All payments are to be made in Australian Dollars. Unless otherwise specified in writing by PST, all payments are due prior to any products been dispatched. In the case of whole sale customers with approved credit, all payments are due net 30 days from date of invoice. Without limiting any other remedies available to it at law or in equity, PST shall have the right to terminate the order or to suspend further deliveries under any order and agreement with Buyer in the event that Buyer fails to make any payment to PST when due. PST may recover all costs of collecting past due amounts (including reasonable legal fees and expenses).


The products (data loggers, sensors, etc.) may come with a factory calibration certificate, traceable to manufacturer’s country standards (customers to verify this at the point of ordering, if they have  a requirement to). PST can provide a calibration certificate, traceable to Australian standards, additional charges apply.

Pacific Sensor Technologies Pty Ltd calibration laboratory will perform calibrations using calibration standards that are traceable to National Standards in Australia. The certificate issued may not be reproduced, except in full, without the prior written approval of Pacific Sensor Technologies Pty Ltd.

Any issues with the calibrated devices should be raise in writing within 3 business days from receiving the device. Otherwise evaluation/re-calibration/repair charges will apply accordingly.

Conditions of Warranties

To the extent that PST has relied upon any specifications, information, representation of operating conditions or other data or information supplied by Buyer to PST in the selection or design of Product and/or provision of services, and in the event that actual operating conditions or other conditions differ from those represented by Buyer and relied upon by PST, any warranties or other provisions that are affected by such conditions shall terminate, unless otherwise mutually agreed upon in writing. Upon any nonpayment by Buyer when due, all warranties and other obligations of PST with respect to Product delivered and/or services provided by PST to Buyer shall terminate. All PST products come with a 12-month standard warranty unless specified. Consumables such as batteries, probes, etc. are not covered under the standard warranty.

Return of products

Whilst customer satisfaction is first priority at PST, no products shall be returned without prior written approval of PST.
In the event a product been faulty upon delivery or is not as described, PST will gladly exchange the item or refund buyer’s credit card. All returns are subject to PST receiving the product back within 7 days of purchase. Products must be returned with their original packaging and, must still be in an unused and saleable condition.

All returns shall be accompanied by a completed Return Authorization Form which can be downloaded from the web site

Orders accepted by PST may be cancelled by Buyer only with the written consent of PST and upon Buyer’s reimbursement of PST for all losses, damages, costs, lost profits and expenses arising from such cancellation. PST shall have the right to cancel any order placed, or to refuse, or to delay, the shipment thereof for failure of Buyer to make all payments when due to PST, or any other reasonable requirements established by PST, or for any acts or omissions of Buyer that delay PST’s performance. In the event of bankruptcy or insolvency of Buyer, or in the event any proceeding is brought by or against Buyer, voluntarily or involuntarily, under any provision of the insolvency law, PST shall be entitled to cancel any order then outstanding, at any time during the period allowed for filing claims against the estate, and shall receive reimbursements for its reasonable and proper cancellation charges.


If the Products ordered are to be exported from Australia, the quoted shipping dates are subject to receipt of all export documents and authorizations. Products exported will be exempted from Australian Goods and Services Tax.